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About Us Durham County Cricket Club are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at marketing@durham-ccc.org.uk.
Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to post. Backordered items are not charged until they are posted. All items are subject to availability.

Shipping And Handling Postage charges vary according to the weight of your order. Jewellery will be sent Special Delivery at a cost of £5.00 per item.
Delivery Schedule Where possible all orders will be despatched within seven days of receiving the order, however, please allow up to 28 days for delivery.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee Refunds and Exchanges:

Goods for refund or exchange must be returned in original condition with proof of purchase. We cannot take responsibility for any items that are lost in the post. If you are returning a gift item, please provide the name and address of the person who gave you the gift. Faulty goods will either be repaired, replaced or credited at our discretion when a product has been found to be imperfect on testing. This does not affect your statutory rights. Please note:

Sizes may vary according to manufacturer. Some items may vary slighter from those illustrated. Prices and specifications are subject to change without prior notification.

Reaching Us If you need to reach us, please email us on marketing@durham-ccc.org.uk, alternatively, you can call on 0191 387 1717 (International +44 <phone without first zero>) or fax us on 0191 388 9210 or write to us at Durham County Cricket Club, County Ground, Riverside, Chester-le-Street, Co.Durham, DH3 3QR.
Privacy Policy Durham County Cricket Club do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.
Returns Policy Insert your returns policy here. To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm